M. Jae Moon

Information technology has become one of the core elements of managerial reform, and electronic government (e‐government) may figure prominently in future governance. This study is designed to examine the rhetoric and reality of e‐government at the municipal level. Using data obtained from the 2000 E‐government Survey conducted by International City/County Management Association and Public Technologies Inc., the article examines the current state of municipal e‐government implementation and asse

American grassroots governments have rushed to join the e-government revolution. Although there is a growing body of e-government literature, little of it is empirical. Using data from two nationwide surveys, we conduct a longitudinal examination of local government adoption of e-government, Web site sophistication, the perceived impacts of e-government, and barriers to the adoption and sophistication of e-government. We also discuss correlates of e-government adoption and sophistication with se

Abstract. This paper explores the effect of managerial innovativeness in municipal government on the adoption of e‐government, and it examines the association between the adoption of e‐government and its outcome. The authors posit an exploratory model: The first part of the model shows how adoption of municipal e‐government is determined by managerial innovativeness orientation, government capacity and institutional characteristics such as city size and government type. The second part suggests

Governments are being put to the test as they struggle with the fast and wide spread of COVID-19. This article discusses the compelling challenges posed by the COVID-19 pandemic by examining how this wicked problem has been managed by the South Korean government with agile-adaptive, transparent actions to mitigate the surge of COVID-19. Unlike many Western countries, South Korea has been able to contain the spread of COVID-19 without a harsh forced lockdown of the epicenter of the virus. This es

This study aims to analyze how the Korean government has been effective in taming COVID-19 without forced interruptions (i.e. lockdowns) of citizens' daily lives. Extending the theory of organizational learning, we propose the quadruple-loop learning model, through which we examine how a government can find solutions to a wicked policy problem like COVID-19. The quadruple-loop learning model is applied to explain how the Korean government could effectively tame COVID-19 in the initial stage thro

State governments have begun to introduce various eprocurement tools to improve inefficient and ineffective procurement management; however, few empirical studies have documented the diffusion of e-procurement. This study uses data collected from state procurement agencies to examine which e-procurement tools state governments are using as well as to explore what factors affect the adoption of these tools. This study confirms that simple innovations are more rapidly diffused than those that are

When addressing administrative reform, many scholars have referred to the fact that governments confront multiple internal challenges such as fiscal stress, distrust of bureaucracy, and higher demands for public services (Peters and Savoie 1995). Externally, governments become more sensitive to global issues and tend to be more influenced by international environments (Garcia‐Zamor and Khator 1994). Faced with internal and external challenges, governments seek new paradigms for governance (Ingra

Global e-government is being tracked using a variety of different measures, none of which have been systematically validated. Little research compares and contrasts these measures and little work has sought to frame and identify potential independent drivers of e-government at the national level. This paper systematically compares and contrasts the dependent variables and the relationships between the e-government variables and independent drivers. Using data from a variety of institutional sour

This study reviews research themes and methods used in information technology (IT) in government and e-government research. Although IT/e-government studies (including inward aspects of IT applications in government and e-government studies) continue to increase, they are not comprehensively understood as a subfield within public administration. Based on Rosenbloom’s three competing approaches to public administration (managerial, political, and legal), we investigated the major research themes

Abstract While artificial intelligence (AI) has begun to transform individual lives, business operations, and public services, there has been a lack of discussion concerning its role in contributing to social good. Both academic research and practical evidence have often compellingly predicted and suggested AI's potential impact on the labor market, industry, and services, as well as the risks and benefits of disruptive technologies. With an emphasis on understanding the complex and uncertain na

Entering the 2000s, the open government movement along with open data policy gradually has taken over NPM, a long-standing global government reform for more than two decades. Despite the distinctive characteristics of recent open government initiative, it is arguably considered to be an extension of the conventional open government movement for right-to-know represented by the Freedom of Information Act of 1966 in the U.S. However, we argue new open government is different from old open governme

Ten years ago, the British Journal of Management devoted a special issue to public sector management. The issue identified a series of characteristics associated with public management research, most notably a strong organizational behaviour orientation, a qualitative bent and a predominant healthcare and UK focus. That special issue voiced a ‘call to arms’ for public management researchers to speak more directly to management research, elucidate a more nuanced account of public management refor

Recent studies indicate that bureaucrats and citizens are beginning to recognize the opportunities that information and communication technologies offer for governance as well as the constraints on such technologies. However, it is unclear how much, or even if, the perspectives of citizens and bureaucrats regarding e-government coincide or diverge. Using data collected from independently administered random surveys of citizens and bureaucrats in late 2001 by Hart-Teeter, this article first compa