Steinberger Tom

A rarely acknowledged fact about organization theory (OT) is that many of its ideas stem from the field of artificial intelligence (AI). For example, key OT concepts such as problemistic search, he...

Domain experts play an essential role in data science by helping data scientists situate their technical work beyond the statistical analysis of large datasets. How domain experts themselves may engage with data science tools as a type of end-user remains largely invisible. Understanding data science as domain expert-driven depends on understanding how domain experts use data. Drawing on an ethnographic study of a craft brewery in Korea, we show how craft brewers worked with data by situating ot

People with visual impairments (PVI) access photos through image descriptions. Thus far, research has studied what PVI expect in these descriptions mostly regarding functional purposes (e.g., identifying an object) and when engaging with online, publicly available images. Extending this research, we interviewed 30 PVI to understand their expectations for image descriptions when viewing, taking, searching, and reminiscing with personal photos on their own devices. We show how their expectations v

This paper examines "repairedness" - the contingently stable, working version of an artifact under repair that is negotiated out of multiple possible versions to bring about the temporary conclusion of repair work. Our paper draws on an ethnographic study of an analog electronics repair community in Seoul, South Korea to develop two contributions. First, studying processes of negotiating the repairedness of an artifact accounts for contingency in the properties of the artifact itself, which diff

Abstract Technological innovation generates products, services, and processes that can disrupt existing industries and lead to the emergence of new fields. Distributed ledger technology, or blockchain, offers novel transparency, security, and anonymity characteristics in transaction data that may disrupt existing industries. However, research attention has largely examined its application to finance. Less is known of any broader applications, particularly in Industry 4.0. This study investigates

The bereaved interact with photos of the deceased in various ways to maintain continuing bonds. Extant research in HCI and interaction design suggests leveraging data on photos’ contexts (e.g., time and place) to support photo use by the bereaved. Extending this research, we interviewed 17 bereaved parents to examine how the bereaved might also interact with photos’ content (e.g., color schemes, facial expressions). We characterize their interactions as processes of meaning-making that enabled t

Abstract Coordinating organizational routines is a strategic challenge in contexts ranging from healthcare to software development. Yet, we have few theories of the design of routines. This paper compares field data on routines at two Korean restaurants to theorize their design. We identified a core coordination challenge as the need for concurrency—the simultaneous coordination of diverse activities of indeterminate order. The restaurants enabled concurrency using distinct solutions for providi

This study examines the effect of small and medium-sized enterprises (SMEs)’ open innovation activities on performance, depending on the growth stage. It also studies the mediating effect of government subsidies on SMEs’ innovation performance. We collected data from 452 SMEs in the information technology (IT) industry located in Korea’s innovation clusters. The findings show that SMEs’ absorptive capacity and external network activities positively influence their performance, with stronger effe

Organizational design scholars observe that advances in information technology are helping blur the boundaries between a firm's internal and external activities. Yet, despite the central role of information processing in managing the coordination of activities within the firm, we know little about the firm's ability to process information beyond its boundaries. We provide a framework for understanding the coordination of activities beyond the firm's boundaries in terms of micro-structural soluti

Extending IS theories of data and strategy that assume data are ultimately used for predictive analytics, this paper explores how data may be used as a strategic resource beyond the statistical predictions of analytics tools.Our point of view is that a choice exists of which relations in data -abstract statistical relations for predictive analytics, or domain-specific conceptual relations for understanding -are to be enrolled in knowledge creation.We present evidence from the choice of data vari

Despite many HCI studies of diverse factors shaping users’ navigation experiences, how to design navigation systems to be adaptable to all of these factors remains a challenge. To address this challenge, we study general variations in users’ intended navigation experiences. Based on 30 interviews, we find that interactions with navigation apps can be subsumed under three “modes”: follow, modify, and background. For each mode of interaction, we highlight users’ key motivations, interactions with

A rarely acknowledged fact about organization theory (OT) is that many of its ideas stem from the field of artificial intelligence (AI). For example, key OT concepts such as problemistic search, heuristics, exploration, requisite variety, and organizational scripts, all have their roots in AI. The main goal of this paper is to expose the full range of AI ideas that have been used in OT. We do so by explaining key AI ideas and showing how OT used them. Our review covers over 100 OT works that dep