Hokkaido University · Business, Management and Accounting
Professor Makoto Matsuo's research lab focuses on organizational learning, workplace learning, and the development of managerial and professional competencies in service and healthcare settings. The lab explores how learning-oriented behaviors—such as reflection, job crafting, and experiential learning—are facilitated by leadership, management systems (e.g., PDCA, OJT), and individual dispositions like learning goal orientation. Key research directions include the mechanisms linking coaching, goal orientation, and reflexivity to individual and team learning outcomes, particularly in complex, high-stakes environments such as healthcare and engineering.
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Purpose The purpose of this paper is to examine the mechanism by which learning goal orientation (LGO) promotes work engagement through job crafting (seeking challenges). Design/methodology/approach A moderated mediation model was tested using survey data from 266 public health nurses and hospital nurses in Japan. Findings The results indicated that job crafting partially mediated the relationship between LGO and work engagement, and that the mediation effect was stronger when reflection was hig
In the present article, we examined the effects of the plan-do-check-act (PDCA) cycle and on-the-job-training (OJT) on workplace learning. We defined workplace learning based on the concept of an organizational learning cycle. Using survey data from a Japanese fire and marine insurance company, we found that PDCA, OJT (empowerment), and reflective communication had positive effects on workplace learning. These results suggest that quality management, empowerment and reflective practice may help
Although learning from experience is recognized as important for the development of managers, there is no systematic model regarding how to facilitate experiential learning. This study was designed to develop a theoretical framework for the ability to learn from experience. Drawing on the literature, I have developed a model in which five facilitators (seeking challenging tasks, critical reflection, enjoyment of work, learning goal orientation, and developmental network) directly and indirectly
Purpose The purpose of this paper is to examine the mediating role of team and individual reflexivity in linking managerial coaching with individual learning. Design/methodology/approach Data obtained from 506 individuals in 98 engineering teams in the automobile and electronic industries were used to investigate specific hypotheses. Findings The results indicated that managerial coaching directly influenced team learning and individual learning, team reflexivity acted as substantial mediator fo
AbstractThis study examines the influence of sales management control (outcome based, behavior based, and knowledge based) on the innovativeness of sales departments. Using data from Japanese sales departments, the results indicate that sales departments tend to be innovative when salespeople are evaluated based on their behavior and knowledge rather than on outcome. Theoretical and managerial implications are discussed. Additional informationNotes on contributorsMakoto MatsuoMakoto Matsuo (Ph.D
Although Kolb’s experiential learning model has been widely used and remains among the most influential frameworks in the fields of human resource development, management education and higher education, it has been criticized for failing to propose a second‐order learning process. The purpose of this study was to revise Kolb’s model by addressing its limitations. The revised model consists of (1) expected and unexpected experiences, (2) the management of emotions, (3) reflective analysis, (4) ab
Although the role of leadership has been emphasized in facilitating learning in the workplace, there is limited systematic research directly linked to leadership and learning. This study investigated the characteristics of leadership behaviors that facilitate workplace learning, using data from a survey of 228 nursing managers in 22 hospitals. Results of structural equation modeling indicate that encouraging reflective practice plays a central role in enhancing workplace learning, and reflective
Purpose This study aims to examine how perceived supervisor support for strengths use (PSSSU) directly and indirectly facilitates career satisfaction and perceived employability as mediated by strengths use behavior. Design/methodology/approach A two-wave questionnaire survey was administered to nurses ( n = 221) and analyzed using structural equation modeling. Findings Results indicated that PSSSU directly enhanced career satisfaction and indirectly enhanced perceived employability through stre
Although individual unlearning is believed to play a critical role in promoting higher-order learning, there has been little quantitative research on this process. This article aimed to investigate the antecedents and consequences of individual unlearning based on transformative learning theory. A survey was conducted among 301 employees working in various occupations and organizations in the United States. The results of structural equation modeling indicated that unlearning mediated the relati
The authors investigated the moderating effect of sales experience on the relationship between salespeople’s procedural knowledge and their performance, using a sample of 108 salespeople working at three car dealerships in Japan. Moderated regression analyses suggested that the more experience salespeople gain, the stronger the relationship between procedural knowledge and performance becomes. The results provide some support for the hypothesis that the sales experience moderates the relationshi
Purpose Although positive psychology asserts that authenticity comes from identifying and using our strengths, no quantitative research has been conducted to test that relationship. This study aims to examine the mediating role of work authenticity in linking strengths use to career satisfaction and proactive behavior. Design/methodology/approach Using a two-wave survey with nurses in two large, acute hospitals in Japan ( n = 298), a structural equation model was produced. Findings The results s
Previous research has investigated the effects of socio‐organizational factors on psychological empowerment (PE), whereas only a limited number of studies have examined the influence of individual characteristics on PE. Drawing on self‐determination theory and social capital theory, this study hypothesized that personal growth initiative (PGI), a set of skills that facilitate self‐change, has an indirect and positive influence on PE as mediated by three types of job crafting. The results of a tw
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