Sunghyup Sean Hyun

Despite the ongoing outbreak of the novel COVID-19, few studies have been conducted on the stress arising from the pandemic. In this study, attributes of epidemic concerns perceived by hotel employees were examined, and their impact on work stress, employee well-being, self-rated mental health, organizational citizenship behavior, and employee-customer identification were verified. We found and verified four attributes based on qualitative and quantitative approaches. As a result of the structur

This study examines the influence of social support from intermediary organizations on innovativeness and subjective happiness in community-based tourism (CBT). The authors collected data from 236 residents who had participated in the Tour Dure project in South Korea. The analysis, using partial least square structural equation modeling (PLS-SEM), shows that social support from intermediary organizations has a positive effect on the innovativeness of residents. Further, the more innovativeness t

The main goal of this research was to merge the theory of planned behavior and the norm activation theory into one model and test its applicability in an environmentally responsible museum context. A filed survey was conducted at museums. Structural equation modeling was used to test research hypotheses. Results of the structural model comparisons revealed that the prediction power of our integrated model was superior to that of the theory of planned behavior and the norm activation theory. The

Understanding visitors' pro-environmental behavior is vital as sustainability is currently a critical issue in the museum industry, yet visitors' pro-environmental decision-making process has not been sufficiently investigated. This study fills this void in the extant tourism literature. While the theoretical base for comprehending the nature of museum visitors' pro-environmental behaviors is still in the introduction stage, our proposed framework for encouraging pro-environmental behavior among

Abstract The present study was an empirical endeavor to explore the effect of nature‐based solutions (NBS) on the customer and employee loyalty generation process by considering the role of mental health and well‐being in the hotel industry. A quantitative approach was employed. A survey methodology with a convenience sampling technique was used to collect the data. A total of 303 responses and 301 responses for customer and employee groups, respectively, were used for data analysis. Our results

ABSTRACT This study broadened Oliver's (1997 Oliver, R. L. 1997. Satisfaction: A behavioral perspective on the consumer, New York, NY: McGraw-Hill. [Google Scholar]) four-stage loyalty theory by incorporating positive switching barriers and multiple dimensions of cognition, and altering the links in the original theory to build a robust model that offers a clearer understanding of customers' loyalty formation. A total of 394 survey responses from full-service restaurant customers was used to ach

Hotel guests’ eco-friendly behaviors related to water conservation have not been sufficiently explored. This study aims to clearly explain guest decision formation for such pro-environmental behaviors. A quantitative approach is utilized to achieve study objectives. Our theoretical framework comprising biospheric value, environmental concern, willingness to sacrifice for the environment, personal norm and descriptive social norm is found to be effective in predicting their decisions to conserve