[论文解读] An approach for a business-driven cloudcompliance analysis covering public sector process improvement requirements

Sachar Paulus, Ute Riemann|arXiv (Cornell University)|Oct 8, 2013

Business Process Modeling and Analysis被引用 7

一句话总结

本文提出了一种以企业价值链为骨干的业务驱动型云合规分析框架，用于评估公共部门流程的云适用性与合规性。通过将流程映射到其价值创造角色，并考虑公共部门特有的约束条件，该方法能够有针对性地识别出适合上云的流程，从而通过战略性云采用推动流程改进与价值创造。

ABSTRACT

The need for process improvement is an important target that does affect as well the government processes. Specifically in the public sector there are specific challenges to face.New technology approaches within government processes such as cloud services are necessary to address these challenges. Following the current discussion of cloudification of business processes all processes are considered similar in regards to their usability within the cloud. The truth is, that neither all processes have the same usability for cloud services not do they have the same importance for a specific company.The most comprehensive process within a company is the corporate value chain. In this article one key proposition is to use the corporate value chain as the fundamental structuring backbone for all business process analysis and improvement activities. It is a pre-requisite to identify the core elements of the value chain that are essential for the individual companys business and the root cause for any company success. In this paper we propose to use the company-specific value-creation for the cloud-affinity and the cloud-usability of a business process in public sector considering the specific challenges of addressing processes in cloud services. Therefor it is necessary to formalize the way the processes with its interdependencies are documented in context of their company-specific value chain (as part of the various deployment- and governance alternatives. Moreover, it is essential in the public sector to describe in detail the environmental and external restrictions of processes. With the use of this proposed methodology it becomes relatively easy to identify cloud-suitable processes within the public sector and thus optimize the public companies value generation tightly focused with the use of this new technology.

研究动机与目标

• 解决公共部门业务流程中云适用性评估不一致的问题。
• 识别对公共部门成功和云集成最为关键的核心价值创造流程。
• 在企业特定的价值链与治理模型背景下，形式化流程文档。
• 将公共部门特有的环境与外部约束纳入云合规分析。
• 通过战略性云采用，实现对公共部门价值创造的针对性优化。

提出的方法

• 以企业价值链作为业务流程分析与改进的基础结构。
• 将业务流程映射到其在价值创造中的角色，以确定云亲和力与可用性。
• 在价值链框架内，形式化流程的相互依赖关系与文档记录。
• 将公共部门特有的合规与治理要求整合到分析过程中。
• 应用该框架，在考虑外部约束与部署选项的前提下，评估云适用性。
• 以价值链作为决策核心，优先排序云迁移与合规工作。

实验结果

研究问题

• RQ1 基于其在价值创造中的角色，哪些公共部门业务流程最适合云迁移？
• RQ2 如何利用企业价值链来构建并优先排序公共部门的云合规分析？
• RQ3 影响公共部门流程云合规性的关键外部与环境约束有哪些？
• RQ4 如何在基于价值链的框架内，正式记录流程的相互依赖关系以支持云采用决策？
• RQ5 当云合规与公共部门价值链对齐时，会涌现出哪些治理与部署替代方案？

主要发现

• 企业价值链在公共部门中作为云合规与流程改进分析的有效骨干结构。
• 具有更高价值创造作用的流程展现出更强的云适用性与战略重要性。
• 在价值链框架内形式化流程相互依赖关系，可提升云迁移决策的清晰度与有效性。
• 公共部门特有的约束条件——如法律、法规与数据治理要求——显著影响云合规，必须显式建模。
• 所提出的方法能够有针对性地识别出适合上云的流程，从而实现更聚焦、更有效的公共部门价值创造。
• 该方法通过将技术采纳与组织核心价值驱动因素对齐，支持以业务为导向、具备合规意识的云服务转型。