[论文解读] Post-Pandemic Hybrid Work in Software Companies: Findings from an Industrial Case Study

Ronnie de Souza Santos, Willian Grillo+4 more|arXiv (Cornell University)|Jan 17, 2024

Supply Chain Resilience and Risk Management被引用 5

一句话总结

本研究分析在一家大型南美公司工作的软件工程师如何经历后疫情时代的混合工作，识别多种影响远程与在办公室工作选择的个人、团队和组织因素。没有适用于所有情形的通用方案。

ABSTRACT

Context. Software professionals learned from their experience during the pandemic that most of their work can be done remotely, and now software companies are expected to adopt hybrid work models to avoid the resignation of talented professionals who require more flexibility and work-life balance. However, hybrid work is a spectrum of flexible work arrangements, and currently, there are no well-established hybrid work configurations to be followed in the post-pandemic period. Goal. We investigated how software engineers are experiencing the post-pandemic hybrid work landscape, aiming to understand the factors that influence their choices between remote and in-office work. Method. We explored a large South American company by collecting quantitative and qualitative data from 545 software professionals who are currently navigating diverse hybrid work arrangements tailored to their individual and team requirements. Findings. Our study revealed an array of factors that significantly impact hybrid work within the software industry, including individual preferences, work-life balance, commute time, social interactions, productivity, and more. Team dynamics, project demands, client expectations, and organizational strategies also play an important role in shaping the complex landscape of hybrid work configurations in software engineering. Conclusions. In summary, the success of hybrid work models depends on balancing individual preferences, team dynamics, and organizational strategies. Our study demonstrated that, at present, there is no one-size-fits-all individual approach to hybrid work in the software industry.

研究动机与目标

• 了解软件工程师如何体验后疫情时代的混合工作安排。
• 识别影响远程与在办公室工作选择的个人、团队、项目、客户和组织因素。
• 探讨这些因素如何互相作用，形成软件工程中的混合工作配置。

提出的方法

• 从一家大型南美公司收集545名软件专业人员的定量和定性数据。
• 分析在个人、团队和组织层面影响混合工作选择的因素。
• 综合研究结果，绘制软件工程中混合工作配置的全景图。

实验结果

研究问题

• RQ1 在后疫情时期，哪些因素影响软件工程师在远程与在办公室工作之间的偏好和决策？
• RQ2 个人、团队、项目、客户和组织因素如何相互作用，塑造软件工程中的混合工作配置？

主要发现

• 一系列因素显著影响混合工作，包括个人偏好和工作-生活平衡。
• 通勤时间、社交互动和感知生产力影响混合工作选择。
• 团队动态、项目需求、客户期望和组织策略共同塑造混合工作配置。
• 没有单一最佳的混合安排；成功取决于在个人偏好、团队动态和组织战略之间实现平衡。