[论文解读] Quality 4.0: Let's Get Digital - The many ways the fourth industrial revolution is reshaping the way we think about quality

Nicole Radziwill|arXiv (Cornell University)|Oct 17, 2018

Digital Transformation in Industry被引用 41

一句话总结

这篇观点/意见文章概述 Fourth Industrial Revolution 技术（cloud, big data, AI/ML, IoT, VR/AR, blockchain, additive manufacturing, CPS）如何改变质量概念与组织绩效，倡导数字时代的全新质量观。

ABSTRACT

The technology landscape is richer and more promising than ever before. In many ways, cloud computing, big data, virtual reality (VR), augmented reality (AR), blockchain, additive manufacturing, artificial intelligence (AI), machine learning (ML), Internet Protocol Version 6 (IPv6), cyber-physical systems and the Internet of Things (IoT) all represent new frontiers. These technologies can help improve product and service quality, and organizational performance. In many regions, the internet is now as ubiquitous as electricity. Components are relatively cheap. A robust ecosystem of open-source software libraries means that engineers can solve problems 100 times faster than just two decades ago. This digital transformation is leading us toward connected intelligent automation: smart, hyperconnected agents deployed in environments where humans and machines cooperate, and leverage data, to achieve shared goals. This is not the worlds first industrial revolution. In fact, it is its fourth, and the disruptive changes it will bring suggest we will need a fresh perspective on quality to adapt to it.

研究动机与目标

• 在 Fourth Industrial Revolution 中激发对质量的新视角。
• 识别正在改变质量管理的关键技术（cloud、big data、AI/ML、IoT、VR/AR、blockchain、additive manufacturing、CPS）。
• 讨论数字生态系统如何促成新型质量保证与组织绩效。

提出的方法

• 对新兴技术及其对质量的影响进行概念性/文献驱动的分析。
• 综合连接化、智能自动化与数据驱动方法如何改变质量概念。
• 主张与数字生态系统和人机协作相一致的新质量范式。

实验结果

研究问题

• RQ1 第四次工业革命技术将如何重新塑造我们对质量的认知？
• RQ2 哪些技术在推动 Quality 4.0 实践中最具影响力？
• RQ3 为了利用数字质量生态系统，需要哪些组织变革？

主要发现

• 数字化转型为提升产品/服务质量和组织绩效创造机会。
• 一个强大的开源工具生态系统加速问题解决并实现快速创新。
• 连接的、带数据共享的智能自动化支持协作、目标一致的人–机协作工作。
• 互联网和低成本组件使智能、超连通系统（IoT、CPS）的广泛部署成为可能。
• 质量框架必须适应数据丰富、自动化、互联互通的环境。
• Quality 4.0 需要一种适合数字化整合的工业环境的新质量观。