Seung‐Hyung Kim

ABSTRACT This article identifies the underlying dimensions of a consumer's experience. Data are collected through a Web-based survey using samples from three Internet distribution channels (n = 397). Exploratory factor analysis is employed. Scale-development procedures result in a seven-factor model consisting of Environment, Benefit, Accessibility, Convenience, Utility, Incentive, and Trust. Implications for management and future research are presented.

International Conference on Information Systems, ICIS 2012

Effective use of electronic health records (EHRs) is considered an important step toward the goal of improving the quality of U.S. healthcare, while reducing its costs. However, did EHRs and a meaningful use (MU) initiative increase the risk of a breach of patient information as many people were worried about? This study shows that implementing EHRs led to a 3.081 times higher risk of a breach of patient information. This heightened risk was mostly driven by the occurrence of more accidental bre

Despite a general consensus that use of information technology (IT) is an important link between IT investments and performance, the extant literature provides only a limited explanation as to when the use of IT lifts performance. We posit that the impact of knowledge management systems (KMS) usage is contingent on users’ alternative sources of knowledge as well as their specific task environments. We investigate under what conditions repository KMS use leads to higher performance outcomes in a

The objective of this work is to examine various psychological forces underlying the behavior of people’s online gambling, an increasingly popular form of entertainment in the gaming industry. Drawing on extant theories, we first developed a model of how cumulative outcomes, recent outcomes, and prior use affect online gambling behavior differently. We empirically tested the model using longitudinal panel data collected over eight months from 22,304 actual users of a gambling website. The result

Despite growing interest in the economic and policy aspects of information security, little academic research has used field data to examine the development process of a security countermeasure provider. In this paper, we empirically examine the learning process a security software developer undergoes in resolving a malware problem. Using the data collected from a leading antivirus software company in Asia, we study the differential effects of experience on the malware resolution process. Our fi

This study empirically characterizes the interdependence in cyber attacks and examines the impact from the first international treaty against cybercrimes (Convention on Cybercrimes: Europe Treaty Series No. 185). With the data covering 62 countries over the period from year 2003 to 2007, we find that, international cooperation in enforcement as measured by the indicator of joining the Convention on Cybercrimes, deterred cyber attacks originating from any particular country by 15.81 % ~ 24.77 % (

Despite the technological advances in online retailing, the human touch continues to be essential to relationships between retailers and customers. Although a handwritten note is proposed as a simple means to help establish a personal relationship, its economic significance and alignment with current practices have been insufficiently studied. In this article, the authors evaluate the benefits of a handwritten note for an online retailer and reveal the boundary conditions of its benefits. A rand

To reduce the availability of hacking tools for use in cybersecurity offenses, many countries have enacted computer misuse acts (CMA) that criminalize the production, distribution, and possession of such tools with criminal intent. Nevertheless, our research illuminates an unintended consequence: the chilling effect of CMA enforcement on legitimate cybersecurity discussions, some of which may be desirable for cybersecurity research, within online hack forums. More importantly, this study uniquel

In Michigan, wine tourism is perceived as increasingly important concept because more and more tourists visit wineries and wine tasting rooms annually. However there have been few studies conducted concerning the economic impacts of wineries in Michigan even though the industry has been recognized as having significant economic impact potential. The primary purpose of this study is to quantify both the economic impacts of winery visitors and wine production in Michigan. The three objectives that

Using a state-of-the-art image processing algorithm applied to mobile ad creative and a unique dataset on technology features for mobile platforms, we examine how visual sentiment of mobile ad images, mobile device attributes that aid visual communication, and their interactions influence consumers’ mobile ad responses. Our results show that an increase in mobile ads’ <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">valence</i> and <italic xmlns:m

ICIS 2010 Proceedings - Thirty First International Conference on Information Systems