[논문 리뷰] Post-Pandemic Hybrid Work in Software Companies: Findings from an Industrial Case Study

Ronnie de Souza Santos, Willian Grillo외 4명|arXiv (Cornell University)|2024. 01. 17.

Supply Chain Resilience and Risk Management인용 수 5

한 줄 요약

연구는 대형 남미 기업의 소프트웨어 엔지니어들이 팬데믹 이후 하이브리드 근무를 어떻게 경험하는지 분석하고, 원격 근무 vs 사무실 근무 선택을 형성하는 여러 개인, 팀, 조직 요인을 식별합니다. 만능 솔루션은 없습니다.

ABSTRACT

Context. Software professionals learned from their experience during the pandemic that most of their work can be done remotely, and now software companies are expected to adopt hybrid work models to avoid the resignation of talented professionals who require more flexibility and work-life balance. However, hybrid work is a spectrum of flexible work arrangements, and currently, there are no well-established hybrid work configurations to be followed in the post-pandemic period. Goal. We investigated how software engineers are experiencing the post-pandemic hybrid work landscape, aiming to understand the factors that influence their choices between remote and in-office work. Method. We explored a large South American company by collecting quantitative and qualitative data from 545 software professionals who are currently navigating diverse hybrid work arrangements tailored to their individual and team requirements. Findings. Our study revealed an array of factors that significantly impact hybrid work within the software industry, including individual preferences, work-life balance, commute time, social interactions, productivity, and more. Team dynamics, project demands, client expectations, and organizational strategies also play an important role in shaping the complex landscape of hybrid work configurations in software engineering. Conclusions. In summary, the success of hybrid work models depends on balancing individual preferences, team dynamics, and organizational strategies. Our study demonstrated that, at present, there is no one-size-fits-all individual approach to hybrid work in the software industry.

연구 동기 및 목표

• Understand how software engineers experience post-pandemic hybrid work arrangements.
• Identify individual, team, project, client, and organizational factors influencing remote vs in-office choices.
• Explore how these factors interact to shape hybrid work configurations in software engineering.

제안 방법

• Collect quantitative and qualitative data from 545 software professionals in a large South American company.
• Analyze factors influencing hybrid work choices at individual, team, and organizational levels.
• Synthesize findings to map the landscape of hybrid work configurations in software engineering.

실험 결과

연구 질문

• RQ1 What factors influence software engineers' preferences and decisions between remote and in-office work in the post-pandemic period?
• RQ2 How do individual, team, project, client, and organizational factors interact to shape hybrid work configurations in software engineering?

주요 결과

• A range of factors significantly impact hybrid work, including individual preferences and work-life balance.
• Commute time, social interactions, and perceived productivity influence hybrid work choices.
• Team dynamics, project demands, client expectations, and organizational strategies shape hybrid work configurations.
• There is no single best hybrid arrangement; success depends on balancing individual preferences, team dynamics, and organizational strategy.