Gyu Hyun Kwon

Ever since Bitner defined the term "servicescape" as the physical environment in which the service is assembled, several scholars have attempted to better understand the impact of the built environment in the context of different service settings. While servicescape is a topic of increasing academic interest among scholars and practitioners, most studies in the area are dedicated to understanding the built environment of hedonic service. More studies are needed to examine utilitarian servicescap

Emergency communication systems (ECS) are a key element in collaborations among different public safety organizations. The need for interoperability in emergency communication systems has hastened the development of interoperable communication technology that is an enabling technology to automatically identify environmental variables including appropriate radio frequencies and to connect different networks used by different organizations. Even though the technology has been researched from many

The results of this study provide empirical evidence linking intelligent healthscape quality, pleasure feeling, job outcomes and job satisfaction derived from a theoretical model of intelligent healthscape quality. These findings further elucidate the significance of the technology embedded physical nurse work environment as well as provide new academic approaches by demonstrating novel applications of a theoretical framework.

The SSW's strengths lie in the various application opportunities for SHHSs. In terms of service planning and development, the SSW can be utilized to (1) establish the requirements for SHHS development, (2) associate with work domain analysis by defining component layers, and (3) understand the real contexts of SHHSs for the enhanced prediction of diverse service experiences. Regarding service management, it can be applied to develop measurement items for the operation and evaluation of SHHSs.

Due to the growing importance of professional virtual communities (PVCs) to share professional knowledge in practice, this research proposes an integrated success factor model of PVCs encompassing (1) the componential aspect of a VC system from the operator’s perspective, (2) the knowledge-sharing aspect of a professional community from the members’ perspective, and (3) the VC’s life cycle perspective. An analytical framework was established from theories integrating dimensions from the perspect

The authors introduce a computer-based cognitive assessment tool and two different types of training systems. CoCoMO is a new computer based cognitive assessment tool for middle-aged and old people in South Korea. CoCoTA is a computer-based cognitive training tool considering cultural aspects. E-CoR

Operating Room (OR) managers frequently encounter uncertainties related to real-time scheduling, especially on the day of surgery. It is necessary to enable earlier identification of uncertainties occurring in the perioperative environment. This study aims to propose a framework for resilient surgical scheduling by identifying uncertainty factors affecting the real-time surgical scheduling through a mixed-methods study. We collected the pre- and post-surgical scheduling data for twenty days and

Several researchers have analyzed brain activities by investigating brain networks. However, there is a lack of the research on the temporal characteristics of the brain network during a stroke by EEG and the comparative studies between motor execution and imagery, which became known to have similar motor functions and pathways. In this study, we proposed the possibility of temporal characteristics on the brain networks of a stroke. We analyzed the temporal properties of the brain networks for n

Motivation -- To improve the current practice of scenario-based usability evaluation by suggesting a new method for generating more comprehensive scenarios and using the scenarios more easily and systematically.

In this work, we implemented a localized collective intelligence tool called the Tree of Knowledge that represents the on-going knowledge activities in a building. The Tree of Knowledge can increase the awareness of who knows what in the building and trigger more face-to-face interactions and collaborations. We pointed out the importance of localized, motivation, informal, and openness in designing such collective intelligence tools. Further applications and implications are discussed.