Marco Comuzzi

Purpose While it is commonly recognised that Big Data have an immense potential to generate value for business organisations, appropriating value from Big Data and, in particular, Big Data-enabled analytics is still an open issue for many organisations. The purpose of this paper is to develop a maturity model to support organisations in the realisation of the value created by Big Data. Design/methodology/approach The maturity model is developed following a qualitative approach based on literatur

The extensive adoption of Web service-based applications in dynamic business scenarios, such as on-demand computing or highly reconfigurable virtual enterprises, advocates for methods and tools for the management of Web service nonfunctional aspects, such as Quality of Service (QoS). Concerning contracts on Web service QoS, the literature has mostly focused on the contract definition and on mechanisms for contract enactment, such as the monitoring of the satisfaction of negotiated QoS guarantees

In modern service economies, service provisioning needs to be regulated by complex SLA hierarchies among providers of heterogeneous services, defined at the business, software, and infrastructure layers. Starting from the SLA Management framework defined in the SLA@SOI EU FP7 Integrated Project, we focus on the relationship between establishment and monitoring of such SLAs, showing how the two processes become tightly interleaved in order to provide meaningful mechanisms for SLA management. We f

The Web service selection phase is usually driven only by functional requirements. Non functional requirements, such as quality of service, should be negotiated by the service consumer and the service provider during service invocation in order to produce a contract to manage service provisioning and to monitor the actual fulfilment of negotiated SLAs. In this paper, an automated approach to Web service QoS negotiation is proposed; the negotiation is performed by a negotiation broker to which bo

Recent literature on ERP implementation Critical Success Factors has focused on how different factors characterizing the context of the implementing firm, such size or culture, affect the relative importance of CSFs. Based on a systematic analysis of recent literature, this paper proposes a comprehensive model of contextual factors affecting the importance of ERP implementation CSFs. The proposed model answers the call for research on CSF to focus more on context determining CSF effectiveness. I

Modern technologies enable users accessing services using multiple channels. In the service design phase, this poses additional requirements for high software adaptivity along different technical requirements and different user expectations. During execution, services are usually dynamically selected; this service selection phase requires the identification of the most suitable service along the context that characterizes the users in the time instant in which they send the service request. This

Both academic research and industrial practice recognize difficulties in translating the principles of service-dominant (S-D) business logic into actionable insights for practitioners, particularly when considering S-D logic at the strategic level. To address this problem, this paper focuses on the conceptualization, formulation, and communication of an S-D business strategy. From the theoretical standpoint, we conceptualize the elements of an S-D strategy by filtering the scattered literature a