조성희 교수

The aim of this study was to examine extrinsic and intrinsic motivations as the antecedents of work engagement and to empirically test the motivation crowding theory using hospitality employees. The findings showed that intrinsic motivation played an important role in improving employees’ work engagement. The study also found that there was no indication that employees’ intrinsic motivation diminished when extrinsic motivation entered. It is also suggested that employers need to understand that

As the number of part-time employees continually increases in the United States, it is critical to know how employment status affects employees' attitudes and behaviors for organizational success as the employee plays the key role in the delivery of quality guest service and customer retention. The main goal of this study was to investigate the moderating effect of work status on the relationship between organizational and supervisor support, organizational commitment, citizen behaviors, and emp

With abundant health-related information, the modern workforce is advised to engage in health-promoting behaviors such as good sleep, physical activities, and a healthy diet to stay productive at work. However, no study has provided a theoretical framework or empirical evidence on the association between employees' unhealthy eating behavior and the quality of their performance. Drawing from the stress and coping literature, the current study proposes a moderated mediation model to investigate th

Growing concerns about intensive information and communication technology (ICT) use led to abundant research on its debilitating effects on employees' abilities to meet family demands. Drawing on the stressor-strain model, we conducted a daily diary study to investigate how different types of daily ICT demands experienced during work hours and after work influence work-family conflict (WFC) in the evening. We collected data from 98 full-time employees (793 day-level observations) for 10 consecut

This study investigated the psychometric properties of 3 frequently administered emotional intelligence (EI) scales (Wong and Law Emotional Intelligence Scale [WLEIS], Schutte Self-Report Emotional Intelligence Test [SEIT], and Trait Emotional Intelligence Questionnaire [TEIQue]), which were developed on the basis of different theoretical frameworks (i.e., ability EI and mixed EI). By conducting item response theory (IRT) analyses, the authors examined the item parameters and compared the fits o

This study examines the short-term recovery benefits of weekend physical activity on reduced negative affective state (NA) on Monday morning, using a weekly diary method from 70 employees across four weekends (repeated pre- and post-weekend measures). The first hypothesis tests the within-person relationship between weekend physical activity and post-weekend NA. The results of multilevel path analysis show that the main effect of weekend physical activity on reduced Monday NA is not significant.

Although the number of U.S. hospitality graduate programs has increased over the past two decades, few research studies have addressed how hospitality graduate education is perceived by its stakeholders: students, educators, and employers. This study offers a multidimensional framework to assess the status quo of hospitality graduate education. General management skills, curriculum, generalist and specialist approaches, and effective teaching methods were investigated through three perceptional

Reducing the risk and occurrence of foodborne illness is a priority for the foodservice industry. Despite the large presence of Latino(a)s in the foodservice workforce, there is little research on attitudes toward food safety and related behavior among this group. This study employed the health belief model to investigate Latino(a) foodservice employees’ attitudes toward food safety and the antecedents of food safety behavior. Results showed that food safety knowledge did not affect self-reporte

Abstract The purpose of this study was to examine the impact of employee relations programs (ERP) on organizational performance in the lodging industry. ERP provides employees with opportunities to participate in planning and improving work-related tasks. Four items were used to measure employee relations: formal complaint-resolution programs, participation programs, attitude surveys, and suggestion systems. Further, three types of organizational performance measures, namely employee turnover, l

This 2003 study repeats and extends a 1997 investigation of how students perceive hospitality organizations as prospective employers. Using structural equation modeling, the study confirmed five factors to examine the relationship between the factors and the likelihood of employment in eight industry segments. The greatest difference between the 1997 findings and those of 2003 is the rise of the Internet in guiding students’ attitudes toward various industry segments. With regard to quick-servic

Studies have shown that a certain personality leads to higher job performance. This finding has led many companies to use personality traits when they hire employees. Despite abundant studies on personality, little is known about suitable personality traits for travel agents, especially in Taiwan. With 230 travel agents working in sales departments for corporate clients and transient travelers in Taiwan, their personalities, actual sales records, and managers’ performance evaluations were used t

Abstract Safety literature has traditionally focused on identifying and managing risk factors that lead to safety outcomes (e.g., injuries, accidents, death) at work. The current study takes a new perspective on employee safety and proposes that safety‐related experience has more general work implications. Drawing on theories of stress coping and workplace anxiety, we test a mechanism on how employees’ daily experiences of safety threats are related to their work behavior via negative emotional

Abstract Beyond the prior investigations that took scale‐level approaches to determining discriminant validity in proactivity constructs, the current study contributes a much‐needed interrogation of the items used to measure the behaviors in this domain. The substantive validity (SV) assessments (Study 1) showed that many of the items were judged to be inconsistent with the definition of the construct they assess or, alternatively, more consistent with the definition of a different construct in