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Purpose A worker with a proactive personality actively pursues changes in the environment instead of maintaining the status quo, leading to an expected result of a negative relationship between proactive personality and psychological withdrawal behaviors. The authors propose that based on the trait activation theory (TAT), this negative relationship is moderated by servant leadership. Design/methodology/approach Empirical data collected from subway station workers in three metropolitan cities in

Purpose In mobile platforms, an increasing number of third-party developers (developers) create new ideas and enhance their expertise through knowledge sharing on the developers’ community. Notwithstanding the importance of the sharing and its uniqueness on the mobile platform contexts, the motivational factors of sharing their knowledge on the community have been underinvestigated. Therefore, this paper aims to provide a comprehensive framework to enhance the knowledge sharing in the mobile pla

With the popularity of user-generated content (UGC), an increasing number of studies have investigated its impact on business performance. However, prior studies were limited to a single platform and showed the effects of UGC of a platform, for example, customer textual comments or customer numeral ratings, on sales/reservation of the same platform. In practice, users often refer to a UGC, for example, Instagram, and purchase it on other platforms. To incorporate the spillover effect, we conside

Digital technologies have revolutionized customer service, enabling efficient online complaint resolution. In our research, we investigate the impact of disclosing service provider identities on performance, customer satisfaction, and biases within a customer complaint management platform. In the first large-scale field experiment involving 75,041 customers, 1,280 service providers, and 672 companies, we found that revealing provider identities enhanced performance by reducing anonymity and prom

Amazon Go, the pioneering smart retailer, has been opening physical stores in metropolitan areas of the USA, and seductively distracted customers from adjacent competitors by provisioning quick-and-easy service. This study focuses on how the appearance of the smart retailer affects adjacent competing businesses. We constructed a panel dataset with various features and reviews of restaurants from Yelp.com, and created two dummies, 𝐴𝑑𝑗𝑎𝑐𝑒𝑛𝑡, one if the restaurant is in a certain radius of a smart

유엔이 2030년을 향한 지구촌 발전의제로 지속가능발전목표(SDGs)를 채택하면서 주목한 영역은 도시화와 문화이다. 도시가 지속가능발전의 공간 주체라면 문화는 그 핵심 요건의 하나다. 이러한 배경에서 본 논문은 최근 초대형 초국가 도시협의체로 성장한 유네스코창의도시네트워크(UCCN)를 통해 한편으로 글로벌 발전의제와 도시 문화정책의 상관관계에 관한 국제사회의 논의와 의제의 변화를 총체적으로 이해하고, 한편으로 SDGs를 추동할 핵심 조직으로서 UCCN의 역할과 도전을 조망하고자 한다. 이를 위해 먼저 유엔이 안배한 도시와 문화 영역의 두 의제, 즉 유엔해비타트의 「새로운 도시의제」와 유네스코의 문화의제인 「문화정책의 재구성」을 탐구하고 도시문화정책에 주는 함의를 도출한다. 다음으로 지속가능한 도시발전의 견인차로서 UCCN의 활동 현황과 도전 과제를 SDGs의 측면에서 고찰한다. 이를 통해 점차 심화되어 가는 글로벌 발전의제와 로컬 문화정책의 상호작용에 대한 총체적 이해를 도모하고,

Recently, online platforms based on the Peer-to-Peer (P2P) market, which enables to make transaction between individuals, have been the main players in the Internet market. Above all, the P2P rental market known as the sharing economy that allocates the extra resources of individuals to those who need them is a hot topic in academia. There are the conflicting opinions about the sharing economy. On one hand, it is argued that the creation of a surplus by using individual unutilized resources can

While Airbnb hosts may publish various details of their property on the online platform to persuade travelers to make bookings, they choose to post limited information about themselves, except their profile pictures. Based on the signaling and uncertainty reduction theories, we focus on the impact of host profile pictures on bookings and hypothesize that (1) the presence of a profile picture induces the travelers to trust the host more, (2) the number of people in a picture, a proxy for socialit